Digital customership

We develop easy-to-use, multi-channel digital services for end-users. Our solutions enable seamless co-operation between different service channels, such as digital services, customer contact management, personal customer service and sales. We increase the synergy between different customer industries and speed up the productification and realization processes for digital service innovations.

Our solution, situation oriented digital service design, is used to steer customer contacts seamlessly into different service channels without a break in the service situation. This is achieved by identifying central service situations in advance and concentrating on the management of these situations during the design process.

An efficient customer management system processes, prioritises and relays a customer request to the right person in the organisation immediately. Through the system, the employee has access to the customer history, so the service situation does not have to start from zero every time and a solution to the customer’s need is found quickly.

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Key offerings

Business integration

TietoEnator offers services for the networked economy. We advise and consult customers in the design of their comprehensive business integration solutions. Our offering also includes services for document storage and presentment, used e.g. in the provisioning of eInvoice exchance services.

Content delivery services

With the help of Information service framework (ISF) you are able to make your content service profitable without any large initial investments or any special skills of your own. We execute a multi-channel delivery service for you from the user interface up to the database solution.

Corporate performance management

Information is a significant resource for most organizations, but only if it is properly exploited. Corporate performance management (CPM) is a way of taking full advantage of corporate data.

Digital customer interactions

People used to say, "Money makes the world go around". Now is the time to change it to "Customers make the business go around". That’ll give you a pretty good idea of the situation companies find themselves in today.

Digitalized self-services

The self-services we develop enable you to build more intimate digital customerships by creating superior user experiences. Our services improve your operational excellence by raising the self-service rate for business transactions.

Enterprise content management

ECM incorporates management and processing of all content types which a company creates and utilises. By the content it means all the unstructured information within the organization: documents, Web pages, pictures, drawings, reports, emails etc. In practice ECM is a set of solutions that enable employees and teams working efficiently with the contents of their business processes.

Enterprise search

Enterprise search is a term people use to describe the ability of finding information across their enterprise. It is rooted in information retrieval, a discipline that focuses on developing frameworks to represent documents, queries and their relationships. Enterprise search provides a unified interface and semantic for accessing and discovering this information quickly and easily.

PPS - Practical Project Steering

We help you in your project challenges by offering professional project management services. Here you will find information about our project management services, courses, PPS OnLine etc.

Streaming solutions

Powerful streaming solutions enable you to quickly and easily reach your internal and external audiences across the geographical borders in real time around the clock.

Unified desk

Unified desk is a single front-office application for manned channels, organized to deliver the right information at the right time that empowers employees to focus on the customer! It combines one view of the customer with a transparent integrated access to all processes and ‘back-office’ systems.
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Modified: 2008-07-08   Print the page